These laundromat terms of service form a legally binding agreement between Khokhar Limited trading as “Vertex Laundromat” (“we”, “our”, “us”) and you, the customer (“you”, “your”). By ordering or using any self-service or pickup-and-delivery laundry service at our Lower Hutt location, you confirm that you have read, understood, and agree to be bound by these terms.

1. Scope of Services

Vertex Laundromat provides Electrolux self-service washers & dryers, K9000 dog wash, and ancillary vending services, and optional pickup-and-delivery. Service availability may vary without prior notice.

2. Payment & Pricing
   • Machines accept mobile payments (Apple Pay, Google Pay, QR) and card transactions; prices are displayed on each machine.
   • Card transactions are processed securely via Tangerpay and online through Stripe.
   • We may adjust prices at any time (see 9 – Price Changes).

3. Liability for Missing or Damaged Goods & Special-Care Items
4. We are not liablefor money, jewellery, or other valuables left in garments or bags.
5. We do not guaranteecomplete stain removal.
6. Liability for delicate garments requiring special care is disclaimed.
7. Industry-standard washing & drying practices are followed to maintain quality.
8. Laundry is accepted by weight or bag; we do not inventory items piece-by-piece.
9. We cannot consult every manufacturer care label within time limits.
10. Only front-load washers with fast extraction cycles are used.
11. Normal wear, tear, shrinkage, or colour-run during washing/drying is not our responsibility.
12. We reserve the right to refuse any garment.
13. Assess garment risk before leaving items with us.
14. Notification of Loss or Damage

Notify us within three (3) business days of delivery or machine completion regarding any loss or damage; otherwise claims are waived.

5. Online Theft

Customers acknowledge the risks of online ordering and payment. Vertex Laundromat is not liable for damages resulting from customer negligence, misuse, or online theft while transacting.

6. Pickup & Delivery

• Provide accurate pickup/drop addresses and ensure laundry is ready at 6am on the day of pick up
• Weight over-declarations may incur recovery fees (no greater than the posted per-kg price).
• Same-day service is attempted where advertised, but may vary (see 10 – Delays & Cancellations).

7. Safety & Conduct

• Children must be supervised.
• No smoking, alcohol, or illegal substances.
• 24/7 CCTV is in operation.
• Follow posted instructions to avoid equipment damage or injury.

8. Allergy Notice

Shared machines may retain trace detergents that could trigger allergies. By using our services, you accept this risk.

9. Price Changes

We may change prices without prior notice. Final price is displayed before payment. If weight declared for pickup & delivery is exceeded, we reserve the right to recover the difference or cancel orders.

10. Delays & Cancellations

We may extend delivery times or cancel orders due to unsafe conditions or other operational reasons. Cancellations may be requested via our Contact page.

11. Limited Liability & Disclaimer

TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE AFFECTED SERVICE. Vertex Laundromat is not liable for consequential, special, indirect, incidental, or punitive damages. All express or implied warranties are disclaimed to the maximum extent permitted by New Zealand law.

12. Entire Agreement & Governing Law

These laundromat terms of service, plus any referenced documents, constitute the entire agreement and are governed by New Zealand law. Amendments must be in writing and signed by both parties.

Last updated: 25 December 2025

Contact Us

Vertex Laundromat

169 Randwick Road, Moera, Lower Hutt, New Zealand

04-3900024

admin@vertexwash.co.nz 

www.vertexwash.co.nz